Safe & Responsible Gaming

Responsible Gaming

Y2matr believes gaming should be enjoyable — not stressful. We want you to have fun every step of the way, within your limits, and with complete peace of mind.

24/7
Support Available
18+
Adults Only
100%
Self-Control Tools
Instant
Activate Self-Exclusion

Our Responsible Gaming Tools

Y2matr puts you in full control. Set your own limits and play with complete peace of mind.

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 72-hour waiting period.

Session Time Limit

Set a limit on how long you play in one sitting. Once the time is up, the system will automatically send you a reminder and, if needed, end your session.

Loss Limit Control

Set a limit on how much you can lose before betting stops automatically. This protects you from excessive losses.

Break Feature

Take a break from gaming for anywhere between 24 hours and 30 days. You won't be able to log in during this period, but withdrawals are still available.

Self-Exclusion Program

Request a long-term or permanent self-exclusion. Options range from 6 months to permanent exclusion. New accounts cannot be opened during an active exclusion period.

Expert Support

If you notice signs of gaming addiction, talk to our trained support team. We're here to help — no judgment.

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means treating gaming as a form of entertainment — not a way to earn money or solve problems. y2matr believes every player should be aware of their own limits and enjoy gaming responsibly within those boundaries.

Online gaming is growing rapidly in popularity across Bangladesh, with millions of people participating in responsible play on platforms like y2matr every day. But like any enjoyable activity, gaming can become a problem when it starts to get out of hand.

Responsible gaming is at the core of everything we do at y2matr. We are committed to the well-being of every player — not as a legal obligation, but out of genuine care.

When Does Responsible Gaming Become a Risk?

Gaming becomes a problem when it starts to affect your daily life, relationships, or finances. The situations below may be warning signs:

  • Repeatedly chasing losses in an attempt to win back what you've lost.
  • Spending beyond your budget and regretting it afterwards.
  • Hiding your gaming habits from family or friends.
  • Playing while neglecting work, studies, or family responsibilities.
  • Feeling restless or irritable when not gaming.
  • Feeling unable to stop gaming even when you want to.
Keep in Mind: If you notice any of these signs, don't wait — reach out to the y2matr support team. We're here to help, without judgment.

Y2matr's Responsible Gaming Policy

At y2matr, we uphold a set of core principles to ensure responsible gaming. These principles aren't just words on paper — they are actively reflected in every player's experience.

1. Age Verification: Only users aged 18 or above may register on y2matr. Age is confirmed at registration and, where necessary, through KYC verification at a later stage.

2. Transparent Information: RTP (Return to Player) information and odds are clearly displayed for every game. Nothing is hidden.

3. Ethical Advertising: y2matr never targets minors in its advertising and does not present gaming as a guaranteed way to earn money.

4. Active Monitoring: Our system automatically detects unusual gaming patterns and reaches out directly when needed.

5. Fund Protection: Your deposited funds are always held in a separate account and can be withdrawn at any time.

Practical Tips for Playing Safely

Building a few simple habits around responsible gaming keeps it enjoyable at all times. y2matr is here to help you stay on track with those habits.

Before you start playing, decide on the maximum amount you're willing to spend and how long you want to play. Keeping these two limits in mind is the foundation of responsible gaming.
Do's Don'ts
Play for Entertainment Don't Chase Your Losses
Set a Budget in Advance Never play with borrowed money or your savings
Take Regular Breaks Don't Play When You're Tired or Stressed
Use Limit Tools Don't Play Under the Influence or When Emotionally Worked Up
Keep track of how much you're spending Never use money set aside for your family's needs for gaming

Self-Assessment: Is Your Gaming Habit Safe?

Ask yourself the questions below. If more than two answers are "Yes", consider seeking help.

Ask Yourself

Do I often end up spending more than my planned budget?
Have I ever lied to family or friends about my gaming?
Have I ever tried to chase losses by placing larger bets after losing?
Is gaming affecting my sleep, work, or time with family?
Have I wanted to stop gaming but found I couldn't?
Have I continued gaming even when under financial pressure?

If more than 3 answers are "Yes", please reach out to our support team today: support@y2matr.net

Protection of Minors

Y2matr is strictly for users aged 18 and above. We are firmly committed to keeping minors away from gaming. If you have children or teenagers in your household, please take the following steps:

  • Use a password or PIN on your device to prevent children from gaining access.
  • Do not hand your device to children while logged in to your y2matr account.
  • Use internet filtering software to restrict children's access to gaming sites.
  • Have open conversations with your children about online gaming and financial risks.
Immediate Action: If you believe a minor has accessed your account, please contact us immediately at support@y2matr.netto let us know. We will handle the matter with complete confidentiality.

Steps to Set Your Limits

1
Log In to Your Account

Log in to your y2matr account and go to "Account Settings".

2
Responsible Gaming Menu

Click the "Responsible Gaming" tab and choose the limits that work for you.

3
Activate Limits

Enter an amount or time and confirm. The limit will take effect immediately.

4
Review

Review your gaming history once a week and adjust your limits as needed.

Warning Signs

You're spending beyond your budget and feeling regret afterwards.
You can't find enjoyment in anything outside of gaming.
Hiding your gaming habits from those close to you.
You're sleeping less and struggling to focus at work.
You're playing with borrowed money or dipping into your savings.
You want to stop but find you can't.

Need Help?

Our responsible gaming team is available 24/7. Don't hesitate to reach out.

support@y2matr.net

Live Chat: Available 24 Hours

Log In to Your Account

Frequently Asked Questions

Find answers to the most frequently asked questions about responsible gaming here.

Log in to your y2matr account and go to "Account Settings" → "Responsible Gaming" → "Deposit Limits". From there, you can set daily, weekly, or monthly limits. Limits take effect as soon as they are set.

Yes. Even with self-exclusion active, you can still withdraw any balance remaining in your account. New deposits and gameplay will not be possible during the exclusion period, but your existing funds remain fully secure.

Requests to increase a deposit limit take effect after 72 hours (3 business days). This delay is intentional — to prevent impulsive decisions. Requests to decrease a limit are always applied immediately.

A Cool-off is a temporary break lasting from 24 hours up to 30 days. Your account reactivates automatically once the period ends. Self-exclusion is a longer-term measure — ranging from 6 months to permanent. During self-exclusion, your account cannot be reactivated before the period expires.

Start by speaking with them calmly and with empathy. y2matr's support team is also here to help family members. Reach out to support@y2matr.net and explain the situation. We will handle it with full confidentiality.

Yes. Date of birth is verified at registration. Where there is any doubt, KYC verification via NID or passport is mandatory. If a user is identified as a minor, their account is immediately closed and all associated data is deleted.

Play Safe, Play Happy

All responsible gaming tools on y2 matr are completely free to use. Register today and enjoy the best gaming experience while staying within your own limits.

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